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Personal Information: National Nutrition Ltd recognizes Personal Information as information which can be identifiable to an individual and can include, but is not limited to: name, gender, date of birth, mailing address, email address and credit card information.
Non- Personal Information: National Nutrition Ltd. recognizes Non-Personal Information as information that is not directly related to one particular individual. This information is collected for marketing and research purposes to better serve and reach our customers as we grow. This can include but is not limited too: accessing the URL used to gain access to our website, time and pages users are viewing while on our website, as well as demographic statistics of our users such as: average age, geographical allocation, interests that are shared among customers and the number of visitors that visit NationalNutrition.ca
Why is this information collected?
This information is collected by us to help provide the service of processing your purchases and help to provide the best customer service possible while using us as a company.
- 1. Purchases:To complete your order and communicate with you regarding your online purchase from start to finish.
- 2. Registration:As with most online purchases, NationalNutrition.ca may require you to make an account to better serve your shopping needs, and provide a more efficient experience based on your needs and preferences.
a) During this process the information collected can include but is not limited too: your name, email address, personal preferences, age and geographical location.
b) This information collected by NationalNutrition.ca may also be used in Site use and marketing efficiency to better serve your needs. We may collect your purchase history, personal preferences such as brands, products, size, quantities etc. and any other demographical information you choose to provide us with to develop our marketing efforts and better understand our Site use.
c) If you wish to cancel your account with NationalNutrition.ca you may do so at any time by contacting us at email@example.com or contacting our Customer Service. Please note that if you chose to cancel your account with us, all information regarding your credit card and other personal information will be erased upon final cancellation, however your name and email address may continue to be stored and used in accordance with the terms in this Privacy Agreement.
- 3. Keeping you Informed:We may be in contact with you via email or phone as necessary to keep you informed of one of the following: updates pertaining to your online order, activities associated with our Services and products offered or any updates to the operation of NNL. This contact may happen despite your indicated email preferences pertaining to our marketing initiatives.
- 4. Communication with National Nutrition Ltd: If you chose to contact National Nutrition Ltd. using your email either for entering a contest on NationalNutrition.ca or any of our social media platforms related to National Nutrition Ltd, submitting a customer review or survey, or in store, please note that this personal information may be collected to assist in our response to you for the purposes related to your initial communication.
- 5. Marketing: As a customer of ours, you may chose to receive future marketing communications from us regarding our services, products and company milestones and/or updates. As a customer you are allowed to update these preferences at your discretion should you chose. You can do this by ‘unsubscribing’, or looking in the fine print on any of our online marketing campaigns. Should you require further assistance with this, please contact our Customer Service.
a) In providing us with use of your personal information in the event of a contest or promotional giveaway, we may publicly disclose your personal information to announce to other customers that a winner has been chosen.
a) In certain circumstances we may collect some personal information from a third party based on your consent, or as otherwise stated by law.
Transfer and Discloser of your Personal Information
Keeping your Information Secure:
As human beings behind NationalNutriton.ca, the security of your personal information is a high priority for us. We have created a variety of measures to maintain an industry standard electronic and physical safeguard, such as firewalls and encryption technology to protect your personal details. While we have put these in place to ensure the protection of your information, please note that no method of transmission over the Internet or electronic storage is guaranteed to be 100% secure at all times. Sadly, as a result we cannot, despite our best efforts, guarantee all of your information is secure all of the time.
a) As a customer you are also responsible for helping to keep your personal information safe, which is why we instruct that all of our customer’s accounts be accessed by passwords, and why you should never hand out your login details to any third parties. As a result, National Nutritional Ltd would never ask for your secure login details via email.
National Nutrition Ltd. is in contract with other companies that help provide services on our behalf. This includes but is not limited too: shipping and fulfilling orders, payment processors, website hosting, email service providers, third party marketing platforms, IT providers and advertising networks. Our service and service providers may be located within Canada and/or outside of Canada. Some of these companies may collect and keep personal information on our behalf as part of their service. We may also have to provide them with certain pieces of your personal information that they need in order to best do their job efficiently. As a result of security, these service providers are prohibited from using your personal information for any other purpose besides ours.
National Nutrition Ltd may keep your personal information for as long as it remains necessary for the identified purpose or as permitted or required by law, which in turn could be longer than our relationship with you as a customer. As such, we may store specific data to prevent fraud or future abuse, or for legitimate business purposes. This can include but is not limited too: non-personal information data, account recovery, or if permitted by law.
Compliance with Policies and Law:
National Nutrition Ltd. may disclose your personal or non-personal information as necessary to respond to subpoenas, court orders as well as any requests from law enforcement officials or government investigations to comply with our company legal obligations and protect our legal rights and that of others.
Users outside of Canada:
Personal Information Access:
As a customer you have the right to request access to the personal information we store regarding you as an individual. In order to obtain this information, we will require your written request before we can supply you with a copy of your personal information in accordance with applicable law, subject to information, which we are permitted or required to withhold.
a) We do take steps or have policies in place to update your personal information as it is updated to us, however you have the responsibility to ensure that your information is kept up to date.
Please note that while National Nutrition supports your right to use nutritional supplements for any therapeutic purpose you or your practitioner see fit, that the information on this website should not be considered as a claim, a warranty, or as a substitute for the advice of your healthcare practitioner. Please consult your practitioner prior to taking natural health products. All text and images (and other communications originating from this website) are intended for general informational purposes only. Any order confirmation (electronic or paper receipt) given to you through Nationalnutrition.ca does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Also, note that National Nutrition reserves the right to refuse the processing or shipment of an order for any reason.
Get in touch:
National Nutrition Ltd.
5 Progress Drive